Privacy Policy

1. Information We Collect

Playfina Casino (play-fina.games) collects information you provide directly when you register an account, make deposits, or contact support. This includes: full name, date of birth, email address, phone number, home address, payment method details, and government-issued identification documents required for KYC (Know Your Customer) verification.

We also collect information automatically when you use the Platform, including IP address, browser type, device identifiers, pages visited, time spent on the Platform, game history, transaction records, and communications with our support team. This technical data is used to improve Platform performance and ensure regulatory compliance.

2. How We Use Your Information

We use the information we collect to: operate and maintain your account, process deposits and withdrawals, verify your identity and age as required by law, detect and prevent fraud, money laundering and other prohibited activity, communicate with you about your account, bonuses and promotions, and respond to your support requests.

Your data is also used to personalize your experience on the Platform, including recommending games and tailoring promotional offers. We analyze aggregate usage patterns to improve Platform features and game offerings. We may use your contact details to send you important account notices and, where you have consented, marketing communications.

3. Data Sharing

We do not sell your personal data to third parties. We may share your information with: licensed payment processors to handle your financial transactions, identity verification services for KYC compliance, game software providers in a limited and anonymized form, regulatory authorities and law enforcement when required by law, and our fraud prevention partners.

All third parties with whom we share data are contractually bound to process your data only for the specified purpose and in compliance with applicable data protection laws. We take reasonable steps to ensure that our partners implement adequate security measures.

4. Cookies

Our Platform uses cookies and similar tracking technologies to enhance your experience. Strictly necessary cookies enable core functionality such as account login and secure payment processing. Analytics cookies help us understand how visitors interact with the Platform. Preference cookies remember your settings and language choice. Marketing cookies track your activity to deliver relevant promotions.

5. Data Retention

We retain your personal data for as long as your account is active and for a period of 5 years after account closure, unless a longer retention period is required by applicable law. Transaction records, KYC documents, and audit logs are retained for a minimum of 7 years to satisfy AML regulatory requirements.

6. Your Rights

Depending on your jurisdiction, you may have the right to: access the personal data we hold about you, request correction of inaccurate data, request deletion of your data (subject to legal retention obligations), object to or restrict processing of your data, and request a portable copy of your data. To exercise these rights, contact us at [email protected].

7. Security

We implement industry-standard security measures including SSL/TLS encryption for all data transmissions, two-factor authentication, secure data centers with restricted access, regular security audits, and employee training on data protection. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security but commit to using best practices.

8. Contact Us

For any privacy-related inquiries, to exercise your data rights, or to report a data breach, please contact our Data Protection Officer at: [email protected]. We will respond to all requests within 30 days. Our registered address for data matters is: Playfina Casino, play-fina.games, Curacao.