Responsible Gaming

1. Our Commitment

Playfina Casino is committed to providing a safe and responsible gaming environment. We believe that gambling should be a form of entertainment, not a source of financial or personal harm. We actively promote responsible gaming practices and provide tools to help our players manage their activity. Our platform operates in full compliance with responsible gaming regulations set by the Curacao Gaming Authority.

2. Signs of Problem Gambling

Problem gambling can affect anyone. Warning signs include:

• Spending more money or time gambling than you can afford
• Chasing losses with larger bets
• Gambling to escape stress or negative emotions
• Lying to friends or family about gambling habits
• Neglecting work, relationships or responsibilities due to gambling
• Feeling anxious or irritable when not gambling
• Borrowing money to fund gambling activities

If you recognise any of these signs in yourself or someone close to you, please use the tools below or contact our support team immediately.

3. Self-Assessment Tools

We encourage all players to periodically assess their gambling behavior. In your account settings, you will find a self-assessment questionnaire developed in partnership with leading responsible gaming organizations. Your responses are confidential. If the results suggest problematic patterns, we strongly encourage you to use our limit-setting tools or contact our support team at admin@play-fina.games.

4. Deposit and Bet Limits

Players can set daily, weekly, or monthly deposit limits and maximum bet limits directly in their account settings. Limits take effect immediately when decreased and after a 24-hour cooling-off period when increased, to help players maintain control. We recommend all players set limits that reflect their personal financial situation and stick to them as a rule.

5. Self-Exclusion

If you feel you need a break from gambling, you can self-exclude for periods of 1 month, 3 months, 6 months, 1 year, or permanently. During self-exclusion, your account will be suspended and you will not receive any marketing communications. To request self-exclusion, contact us at admin@play-fina.games or use the self-exclusion option in your account settings.

6. Support Resources

If you or someone you know is struggling with gambling, please reach out to one of the following organizations:

• GamCare — gamcare.org.uk — Free information, support and counselling
• Gamblers Anonymous — gamblersanonymous.org — 12-step program worldwide
• BeGambleAware — begambleaware.org — Help and advice for problem gambling
• GamStop — gamstop.co.uk — Self-exclusion scheme for UK residents

Our support team is also available 24/7 at admin@play-fina.games to discuss responsible gaming options. All conversations are strictly confidential.